Data Support Specialist
Sabenza IT & Recruitment
- Johannesburg, Gauteng
- R10,000-15,000 per month
- Permanent
- Full-time
- Providing application support to users: Answer, resolve, and log in-bound customer calls, identify issues, and provide suggestions and long-term resolutions.
- Investigate and analyze system issues to determine cause of issues and appropriate corrective action.
- Design and participate in the delivery of system developments and enhancements ensuring that changes are made to budget, timescales and specifications and that divisional, quality and industry standards are met.
- Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved.
- Review and recommend continuous improvement of the systems and support processes.
- Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support.
- Maintain data quality and integrity within the system.
- Carry out system maintenance tasks and processes to agreed schedules.
- A minimum 1st-year tertiary level in information systems or computer science
- A minimum of 1st-year tertiary level in accounting
- 2+ years' experience and understanding of SQL fundamentals and ability to write complex SQL queries
- 2+ years' experience in MS Excel and VBA
- Good, demonstrable general computing knowledge, including basic troubleshooting capability on the Microsoft Windows platform, an understanding of networking fundamentals, and familiarity with application installation
- Application Support experience
- Intermediate SQL expertise
- Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff
- Strong problem solving and analytical skills
- Experience of supporting and maintaining production systems in a customer-facing support environment
- Ability to organize own workload and handle several tasks simultaneously
- Experience of database systems, reporting and query tools
- Demonstrable level of technical aptitude.
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