Data Center NOC FO Manager

• Lead and manage the Data Centre NOC team to monitor and maintain infrastructure.
• Ensure 24/7 proactive system monitoring and swift incident resolution.
• Develop and implement operational policies and procedures.
• Coordinate troubleshooting and escalation workflows.
• Maintain accurate documentation of incidents and performance metrics.
• Drive compliance with service level agreements (SLAs).
• Infrastructure & Technical Oversight

• Monitor the health and performance of network systems, HVAC, UPS, generators, DC plants, and AC units.
• Coordinate with vendors and service providers for maintenance and repairs.
• Perform regular risk assessments and enforce mitigation plans.
• Ensure adherence to technical standards and security protocols.
• Customer & Stakeholder Management

• Act as the primary contact for MTN stakeholders on data centre matters.
• Communicate incidents, maintenance plans, and system performance updates clearly.
• Manage escalations and lead continuous service improvement initiatives.
• Build strong relationships with internal teams, clients, and external service providers.
• Team Leadership & Development

• Supervise and mentor the NOC team with a focus on performance and growth.
• Provide training and support for complex operational issues.
• Promote a culture of accountability, collaboration, and service excellence.

• Minimum of 5 years' experience in network operations, NOC management, or critical infrastructure environments.
• At least 2 years in a leadership role within a 24/7 technical operations setting.
• Strong leadership, decision-making, and problem-solving skills.
• Proven ability to perform under pressure in high-stakes environments.
• In-depth knowledge of data centre operations and infrastructure monitoring.
• Proficient in MS PowerPoint, Excel, Word, and professional reporting.

• Bachelor’s degree in Electrical/Mechanical Engineering, Computer Science, or a related field.
• Master’s degree is an advantage.

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