Job SummaryAs a Strategic Client Support Specialist, you will be responsible for delivering high-level operational and technical support to a dynamic client base, ensuring seamless system performance and optimal fleet data management. This role bridges system know-how with customer service, supporting day-to-day client queries while overseeing driver, vehicle, and user updates within a fast-paced, mission-driven environment. You'll play a pivotal role in resolving system issues, managing telematics data and providing insight-driven support that enhances client experience and safety outcomes.Duties:Provide direct client support on DriveCam Online and other fleet management systemsAdd, remove, and update driver, user, and vehicle profiles in line with client requestsTroubleshoot issues such as missing video events, system bugs, and backend errorsLog technical support cases with external system providers and follow through to resolutionFacilitate recovery of critical video events for accident investigation and complianceManage user access, alerts, reporting preferences, and system permissionsCoordinate vehicle and fleet movements, including status updates and EVR transfersSupport mass resolution of irrelevant events and ensure alignment with internal policiesGenerate fleet reports, event logs, and hierarchy updates on demandAssist clients via phone and email with technical training and general supportArrange quotations, purchase orders, and courier logistics for stock or EVR devicesParticipate in internal improvement initiatives related to support workflows and toolsRequirements:Matric (Grade 12) minimum; a qualification in logistics, IT, or risk is a plus2+ years of experience in client support, technical helpdesk, or fleet coordinationExposure to telematics, fleet tracking, or driver behaviour analytics (advantageous)Strong system troubleshooting and admin skillsTalent LinkRecruiter
