Chief Operating Officer: Insurance – Sandton, Gauteng

• CA(SA) or Actuarial Degree essential
• Minimum 5 years' managerial experience or leadership role within the insurance industry required
• Minimum 8-10 years' experience in insurance operations required
• Strong operational background in insurance essential
• In-depth knowledge of post sales insurance processes, including customer service, claims management and retention strategies required
• Experience in process improvement, operational efficiency and performance optimisation required
• Analytical skills with ability to interpret data and drive informed decision making skills essential
• Experience in leading cross functional teams and management large scale operations initiatives required
• Knowledge of insurance related systems and CRM tools required

• Responsible for strategy and overseeing optimisation of post sales insurance operations
• Design and execute on customer support strategy
• Design and implement products, processes and systems which lead to positive customer outcomes
• Oversee and enhance post-sales insurance operations - customer service, claims management and retention strategies
• Develop and implement operational policies and procedures
• Lead and mentor team of managers and professionals
• Drive process improvement
• Monitor and analyse key performance metrics
• Collaborate with stakeholders across departments
• Ensure adherence to industry regulations and company policies
• Liaise with IT and digital teams to enhance technology
• Develop and execute strategies to improve customer satisfaction
• Manage budgets, resource allocation and cost optimisation for operational function
• Work closely with CEO and CFO re key strategic partner management

• Should suitable opportunities arise we will contact you and request your consent to submit your CV to a specific client for a specific purpose.
• That the information you have provided to us is true, correct and up to date.

Yazoo Recruitment