Guest Experience Host
- Bantry Bay, Cape Town
- Permanent
- Full-time
Provide a seamless, personalised experience for all guests by building relationships, remembering names, and ensuring every request is met with warmth and efficiency.Lobby & Public Area Presence:
Be a constant, welcoming presence in the lobby and public areas, ensuring cleanliness, music, ambience, and overall presentation are at their best.VIP & Group Coordination:
Personally welcome VIPs, groups, and crew arrivals with tailored check-ins, room allocations, and thoughtful touches such as room drops and turndowns.Guest Profiling & Communication:
Manage guest profiles, pre-arrival WhatsApp communication, and departure follow-ups. Ensure information is updated for future stays and shared across departments.Requests & Complaints Management:
Respond promptly to guest requests, complaints, and special requirements, ensuring swift resolution and guest satisfaction.Travel Desk Liaison:
Coordinate with travel partners to curate, plan, and book tours, transfers, and Cape Town experiences. Maintain accurate daily records and service provider relationships.Operational Support:
Assist with Opera system functions including check-ins, check-outs, reports, and room allocations. Maintain clear handovers and communication with the Guest Experience Manager and fellow team members.RequirementsMatric certificate (Grade 12)
Hospitality qualification or diploma advantageous
Minimum 1-2 years' experience in a guest-facing hospitality role
Proficiency in Opera or similar PMS systems
Strong knowledge of Cape Town and Western Cape attractions, tours, and experiences
Excellent interpersonal, communication, and problem-solving skills
Professional, flexible, and detail-oriented
Must hold a valid South African ID
Passion for creating memorable, tailored guest experiences.
Strong verbal and written communication across diverse cultures.
Calm, resourceful and solution-driven under pressure.
Ensures every detail of the guest journey exceeds expectations.
Confident, approachable, and polished in all interactions.
Valid South African ID
JobPlacements.com