Academic and Student Experience Manager

Bedfordview, Gauteng
Permanent
Full-time

1 day ago

Closing Date 2025/09/07
Reference Number EDU250902-3
Job Title Academic and Student Experience Manager
Job Type Permanent
Campus National
Department Customer Experience and Campus Operations
Number of Positions 1
Location - Town / City Bedfordview
Location - Province Gauteng
Location - Country South Africa
Minimum Education Level Honours Degree | Postgraduate Diploma
Job Category Education
Job Advert SummaryEduvos is looking to hire the services on an Academic and Student Experience Manager for our Bedfordview campus on a full time basis.Position Type:

Permanent

The Position:

To ensure and a positive student experience on a campus outside the classroom to ensure that a student is successful in his/her learning and teaching journey

Minimum RequirementsMinimum qualification:

At least an honours degree, preferably in management

Experience:

Minimum three years of managerial experience in an academic environment
At least five years’ of service or customer management experience, preferably in higher education environment

Duties and ResponsibilitiesResponsibilities:As the Academic and Student Experience Manager, you will be primarily responsible for the following:A) Student retention - implemented student experience journey (social events, governance, physical and emotional wellness, academic support)

Orientation, onboarding and induction
Communication
Contract management
Facilities and venue compliance
Support faculty delivery on campus – facilitating lecturer evaluations/student feedback
Sponsor engagement
Academic support programmes
Wellness programmes
Employability and work readiness

B) Student resource enablementC) Student compliance with institutional policiesD) Events management (e.g., graduation event management, career fairs)E) Facilitate campus disciplinary process / Chair of student disciplinary committee (incl. enquiries)F) ManagementG) LeadershipH) Internal and external stakeholder engagement and management/collaborationFunctional and Behavioural CompetenciesFunctional competencies:

MS Office
Exposure to / experience with systems
Project management skills
Case management and other systems
SLA management skills / matrix management skills

Behavioural competencies:

Initiative and responsibility
People leadership and development
Relations and networking
Influencing
Effective communication (verbal and written)
Analysis and judgment / problem solving
Systematic approach (planning and organising)
Steadiness (emotional tenacity)

Eduvos

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