Salesforce Business Analyst
Deka Minas
- Johannesburg, Gauteng
- Temporary
- Part-time
- Lead the completion of an in-process Business Requirements Document (BRD) related to Salesforce CRM.
- Collaborate with stakeholders to gather and analyze business requirements, ensuring clarity, accuracy, and alignment with organizational goals.
- Translate business requirements into functional specifications and user stories, leveraging your knowledge of Salesforce capabilities.
- Work closely with developers and other team members to ensure that technical solutions meet business needs and adhere to Salesforce best practices.
- Manage ongoing requirements gathering and refinement processes, proactively identifying opportunities for improvement and optimization.
- Provide guidance and support to end users, ensuring effective utilization of Salesforce features and functionality.
- Contribute to the development and implementation of training materials and documentation to support user adoption and knowledge transfer.
- Bachelor's degree in Business Administration, Computer Science, or a related field.
- Proven experience as a Business Analyst, preferably with a focus on Salesforce CRM.
- Strong understanding of sales processes and CRM concepts, including leads and campaigns.
- Proficiency in Salesforce configuration and customization, including the ability to create custom objects, fields, workflows, and reports.
- Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into clear, actionable solutions.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
- Detail-oriented with a focus on quality and accuracy in all aspects of work.
- Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Business Analyst) are a plus.
- Experience with agile methodologies and tools (e.g., Jira, Agile Scrum).
- Knowledge of data management best practices and data migration strategies.
- Experience with Salesforce Lightning and related technologies.
- Familiarity with Salesforce integration tools and techniques.
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