Client Liaison Officer

  • Johannesburg, Gauteng
  • R100,000-120,000 per year
  • Permanent
  • Full-time
  • 7 days ago
My client, a leading Property Management Company, is seeking a proactive, energetic, and customer-focused Client Liaison Officer (CLO) to support their Johannesburg CBD operations. The CLO acts as the primary point of contact for students, staff, and stakeholders, ensuring smooth day-to-day operations, administrative support, and an exceptional customer experience across the property portfolio.📌 Key Responsibilities Customer Service & Stakeholder Management:
  • Greet and assist students, clients, and visitors, providing friendly, professional, and service-oriented support.
  • Address student queries related to laundry, Wi-Fi, electricity, FG Nexus, and other services.
  • Assist in resolving student disputes and escalations regarding maintenance or charges.
  • Support marketing campaigns and control Brand Ambassadors on-site.
Administrative & Office Support:
  • Maintain the office and administrative areas to reflect the company’s brand standards.
  • Assist Office Manager duties: ordering stationery, refreshments, managing phones, and preparing for meetings.
  • Maintain the annual diary for reporting and inspections, including CAPEX projects, H&S inspections, and preventative maintenance.
  • Support Property and Maintenance Managers in documentation, reporting, and stock management.
Maintenance & Facility Support:
  • Assist Maintenance Manager with stock ordering, dispatching, and records maintenance.
  • Support inspections for entry, exit, and room readiness.
  • Distribute and manage laundry cards and oversee student move-ins.
  • Help in the allocation and tracking of maintenance job cards and quality control of completed work.
Leasing & Intake Support:
  • Assist Debtors Administrators during intake periods, ensuring leases are signed and students are allocated to correct rooms.
  • Support the in-take and vacate processes and conduct room showings.
  • Prepare show units with décor for marketing purposes.
Additional Duties:
  • Assist with ad hoc tasks as required by management.
  • Ensure compliance with all operational processes, reporting standards, and company policies.
  • Maintain excellent telephonic etiquette, communication, and time management.
🎯 Candidate Requirements
  • Energetic, punctual, and service-oriented.
  • Friendly, approachable, and customer-focused.
  • Self-motivated, goal-driven, and team-oriented.
  • Ability to multitask, work independently, and handle pressure.
  • Proficient in Microsoft Office 365, particularly Excel.
  • Basic financial acumen and adaptability to new electronic platforms.
  • Strong communication, listening, and interpersonal skills.
  • Flexible to work overtime during open days or vacate periods.
  • Some marketing experience is a benefit.
🌟 Why Join? This is an exciting opportunity to play a key role in student experience and operational excellence in a dynamic property management environment. You’ll be the face of the company, ensuring smooth operations, assisting students, and supporting property and maintenance management teams.

Flair Talent Management