Team Leader : Technical Support
- Pretoria, Gauteng
- Permanent
- Full-time
- 1. Lead Technical Support Team
- Provide reports to management on call closure status and first line support related matters
- Implement processes to ensure calls are closed timeously
- Liaise with all necessary stakeholders and provide feedback to business and IT Management
- Ensure jiras are dealt with and closed timeously
- Assign jiras
- Monitoring (e.g. Boardrooms)
- Escalation of calls to 3rd line and other Teams.
- Install software
- Troubleshooting (TCF)
- Assemble computer
- Repairs & maintenance of hardware & peripherals
- Installation & maintenance of cabling
- Maintain inventory for software & hardware (TCF)
- Desktop patch management
- 3. Provide 2nd line support to users
- Investigate and provide solution (TCF)
- Communicate with users on incident logged (TCF)
- Ensure that end user equipment (e.g. laptops and desktops) are procured timeously
- Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure
- Works closely with the asset management team to ensure that assets are tracked and managed.
- Nationals Diploma in IT
- Technical/Legal Certification
- A+
- N+
- 5 Years Experience in 2nd and 3rd line of support
- Team Leader Experience