Intermediate Application Specialist - Contract - Epping or JHB
Talent Genie
- South Africa
- Permanent
- Full-time
- Troubleshooting
- Assesses business process requirements
- Creates process and protocols for software
- Project Management
- Execute business priorities
- Customer excellence
- Vendor relationship management
- ITIL process
- Experience the in following ERP systems essential; SAP, Syspro.
- Experience in the following WMS essential; Datscope WMS.
- Experience in the following applications; Qlikview, Rapidtrade, Pastel, SAGE, Netstock
- 5 years of experience in one or more of the following roles; application support specialist, helpdesk support agent, customer support agent, system administrator.
- Exceptional technical ability to navigate all escalated related issues is a must.
- Experience Supporting application process lifecycle (Support, Development, Deployment)
- Comfortable working with development tools like SQL.
- Ability to be able to debug software at every technical level.
- Experience with the ITIL process.
- Previous experience of working in a highly pressurised environment.
- Excellent analytical and problem-solving skills.
- Deep understanding of the core business of the company and the avenues for growth.
- Ability to compose data into reports and interpret against forecasting.
- Verbal communication – professional phone manner and ability to match the customer’s style/level of communication.
- Written communication – ability to write professional emails and document knowledge clearly and concisely.
- Shows initiative at every level.
- Customer service orientated, facilitating customer feedback and concerns to drive service improvement initiatives
- Positive and proactive approach at every level and under pressure.
- Navision
- Tracktech (Time and attendance system)
- Syspro
- Datascope (WMS)
- Qlikview
- Rapidtrade
- Sage 300 people
- SAP
- 5-10 years experience working in IT application or infrastructure environments and have working knowledge and understanding of support structures.
- Computer science related degree/ and or experience.
- Relevant technical qualifications.
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