Field Support Engineer - Workshop
iOCO
- Sandton, Johannesburg
- Permanent
- Full-time
- Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
- Asset input - To ensure that all assets are correctly entered into the system.
- User Satisfaction - To ensure that the user is satisfied with the service provision
- Meet SLA Requirements - To repair identified problems to meet average contractual SLA requirements
- All calls which can be resolved remotely is redirected back to the
- Productive Time - Maintain productivity of >75%
- Instruments - To ensure that all company equipment are kept in good condition at all times (Desktop PC, Tablet/Charger/Cover)
- Closure Codes - To ensure that correct closure codes are used
- Work Flows - Adherence to Call Management System/any assisted tool used workflows
- Call Ageing - Ensure that no calls have aged past the agreed upon number of days and those which have, are escalated to ensure closure. All calls to be regularly updated correctly with relevant details.
- Problem-Solving - To listen and probe user problems, to accurately interpret cause and to resolve problem by following correct technical routines
- Repeat Calls - To limit the number of recurring calls
- HR Policies and Procedures - To ensure that all
- Reimaging and sanitation or devices.
- Dockets/Job Cards - To ensure that all dockets/job cards are updated correctly with relevant details, within deadline provided.
- Documentation - To ensure that all forms required for processing are submitted on time - Expense claims/Leave/Standby/all other documentation. All travel claim information to correspond with calls assigned to individual in Call Management System
- Training - To ensure that training is completed during required deadlines.
- Knowledge Sharing - FSE to ensure that he/ she has access and familiarizes themselves to all online knowledge documentation and ways of work.
- 1 Year practical in-service delivery; desk top support.
- Experience in mobile device support
- Experience in Network Support
- National Senior Certificate (Matric)
- A+
- N+
- MCSA or Microsoft Equivalent
- Permanent position
- Location: Sandton
- Work environment: Office Bound
- Physical demands: The physical demands of the job, including bending, sitting, lifting and driving
- Travel: Traveling will be required (Own transportation required
Salary: Negotiable
iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a field support engineer Team Lead with technical expertise, leadership skills, and customer service acumen.  What you’ll do: Team Management VIP support Call Management
...
1 day agoLocation: Johannesburg
Salary:
5 days agoLocation: Cape Town
Salary:
We are looking for a Senior Clerk: field & Broker support to provide administrative support to the sales team. We have a permanent role in Mitchells Plain.
6 days agoLocation: Johannesburg
Salary:
Our client is a dynamic and innovative firm at the forefront of renewable energy solutions. They specialize in developing cutting-edge battery energy storage systems (BESS) to revolutionize the way energy is stored and distributed. As they continue to expand their operations, they are seeking a talented Electrical engineer with expertise in BESS to join their team and drive forward their mission o...
1 day agoLocation: Cape Town
Salary: Market related
The ideal candidate will be a subject matter expert in AWS cloud services
1 day agoLocation: Secunda
Salary:
Safety Officer - SACPCMP Qualifications essential
1 day agoLocation: Cape Town
Salary:
Our client is a leader in the field of e-learning solutions, with their office located in Durbanville, Cape Town. They have a position for an E-Learning support Technician to join their team.
1 day agoLocation: Cape Winelands: Boland
Salary: Monthly
Are you an Electronics engineer with a passion for innovation and problem-solving? Our client, a leading fabless IC design house based in Paarl, South Africa, is seeking an Applications engineer ProxFusion to join their dynamic team.
1 day agoLocation: Cape Town
Salary:
6 days agoLocation: Centurion
Salary:
**Job Description: Operations engineer (Entry)**We're seeking a skilled Operations engineer (Entry) to join our team. Your primary responsibilities will include resolving incidents, analyzing root causes, and ensuring the quality and operability of our applications. You'll collaborate closely with stakeholders, contribute to release and change management processes, and support our product owner wi...
7 days agoJobseekersRecruiterGeneral© Copyright 2024 Executive Placements. All Rights Reserved.Create an email alert for Field Support Engineer - Workshop jobsWhat:Where:Email:Create Email AlertYou can cancel at any time. We will not spam you. By giving us your email address your agree to our and You agree to receive job alert emails from executiveplacements.com and/or our sister site jobplacements.com.
ExecutivePlacements.com