Reservations Manager

• Oversee the full reservations process from initial inquiry through to final confirmation, ensuring a flawless guest experience.
• Lead, train, and motivate the reservations team to consistently deliver exceptional service.
• Drive revenue performance through effective yield and inventory management, working closely with the Lodge Sales Manager and other key stakeholders.
• Manage all booking channels, guest communication platforms, and relationships with external partners.
• Handle VIP bookings and special requests with discretion and professionalism.
• Ensure accurate reporting, data management, and system maintenance within Protel Air.
• Collaborate with department heads to align on guest services, operations, and overall lodge standards.
• Contribute to management meetings with reports, insights, and recommendations.

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