Customer Success Officer
Exceed Human Resource Consultants
- Stellenbosch, Western Cape
- Permanent
- Full-time
- Being an approachable and reliable point of contact and leading meetings with customers.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Building sustainable relationships and trust through open and interactive communication.
- Customer support:
- On-boarding of management teams, training presentations and demonstrations
- Online support calls
- Customer profile and system setup,
- Providing customers with system implementation advice
- Preparing bespoke, data-driven insights, guidance and recommendations for management teams, and
- Responding to help desk support queries timeously.
- Providing support to the broader team as needed.
- Data collection support, related admin and data accuracy sense-checking.
- Project management, project reporting, and coordination of projects that may be cross cutting other functions in the team.
- B.Eng, BSc, MSc or Similar Qualification
- Experience in the agricultural industry would be beneficial
- At least 2 years of work experience (client engagement or project management related, in the agricultural industry is preferred)
- Excellent understanding of agriculture & food supply chains
- Strong proficiency in Microsoft Office, with advanced skills in Excel
- Proven experience in data analytics, with the ability to interpret and communicate insights effectively
- Comfortable in the use of IT platforms
- Excellent English and Afrikaans verbal and written skills
- Passion for sustainability with an appropriate level of understanding and knowledge of sustainability issues and solutions in primary production and the food industry.
- Have a valid SA drivers' license and own transport
- Email your comprehensive CV to
- We reserve the right to only conduct interviews with candidates of choice.
- Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.
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