Our client is looking for a Rock Lodge Manager to join their SA team.Responsibilities:Prepare welcome and departure notes for guests.Check guests in during the day and manage dietaries, children, or any other special requests.Implement and follow the BOPs.Host guests during the day - meet them back from drive and assist with any request they have.Ensure that all products that encounter the guest are consistently of the correct standard.Check set ups for breakfast, lunch and dinner.Make sure the main area is always tidy and styled to the BOPs.Host guests at mealtimes and check smooth running of service from the kitchen and waiters.Check guests out and do daily room checks.Work closely with waiters and HODs to maintain a high service standard.Assist in any other departments as and when required.Provide superior service and quality to guests.Manage bar orders.Manage staff, staff timebooks, performance and other HC related.Skills:Communication skills - with guests and fellow staff members.Standard of your work must exceed the standard of the lodge.Good organisational skills.Lateral thinking ability.Initiative.Qualifications:Hospitality qualification.Minimum 3 years relevant camp management experience.Experience in the service industry especially in dealing with guests and staff.
