Mid-level Desktop Support Engineer

Outside Capital

  • Johannesburg, Gauteng
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
Job DescriptionOur client is a dynamic and innovative food production company committed to providing high-quality products and services. They are currently on the lookout for a Mid-level Desktop Support Engineer to join their tech-savvy team in Benoni. This is an exceptional opportunity to grow your career within a vibrant and forward-thinking environment.Are you a tech enthusiast with a knack for solving complex IT issues? Our client is seeking a Mid-level Desktop Support Engineer to ensure smooth IT operations and provide unparalleled service at their Benoni site. If you are proactive, curious, and eager to advance in the tech world, this role offers the perfect platform to showcase your skills and grow exponentially.Responsibilities:
  • Serve as the key IT contact, ensuring high levels of satisfaction across the site.
  • Collaborate with Third Party Vendors and internal teams to resolve complex IT issues.
  • Provide comprehensive desktop and user support in both administrative and factory settings.
  • Drive service improvement initiatives through proactive actions and strategies.
  • Maintain accurate ticket updates and communication for all reported IT incidents.
  • Install, upgrade, and troubleshoot a variety of desktop applications and hardware, ensuring optimal performance.
  • Conduct general and preventative maintenance on computers, laptops, and peripheral equipment.
Requirements:
  • Matric with A+, N+ certifications; 5-10 years of desktop support experience.
  • Proficient in Office applications, including 365, with a good understanding of printers and label printers.
  • ITIL Foundation certification, showcasing your structured approach to IT service management.
  • A proactive mindset with a thirst for knowledge and continuous improvement.
  • Exceptional problem-solving skills and a broad experience of IT fundamentals.

Outside Capital

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