Senior Application Functional Support Specialist

The Foschini Group

Western Cape
Permanent
Full-time

1 month ago

Job Description:Key Responsibilities:

Configure application components to align with business needs
Engage with business units, IT teams, and external partners to resolve application-related queries and issues
Participate in projects by offering technical solutions and configuration support
Test and implement application solutions to ensure they meet business requirements and operate efficiently
Provide operational support, including root cause analysis, incident, problem, change, and service request management-ensuring SLA compliance
Liaise with vendors to ensure effective implementation and support of application solutions
Offer technical guidance to team members and junior staff, fostering a collaborative and knowledgeable environment

Qualifications and Experience:

A relevant tertiary qualification in Information Technology, Computer Science, or a related field
4+ years of experience in application support and operations
Proven track record in business process analysis as well as functional setup and business requirements

Skills:

Business Analysis Skills: Ability to understand and translate business needs into functional application requirements is essential
HR system/ERP Expertise: Experience within a ERP system is critical to success in this role
Advanced Excel Proficiency: Strong skills in Excel for data analysis, reporting, and troubleshooting are required
High proficiency with application support tools and methodologies
Strong analytical and problem-solving abilities
Excellent communication and stakeholder engagement skills

Behaviours:

Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner
Courage - confronts and tackles challenging situations with courage
Decision Quality - consistently makes timely, well-rounded and informed decisions
Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
Plans and Aligns - develops plans and prioritises initiatives that align to the organisational goals and objectives
Tech Savvy - leverages new technology to enhance productivity, improve problem solving, and support business growth

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.#LI-YS1About Us:Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.We're the designers, the makers, the shakers and the teams behind the scenes.Are you with us?About the Team: The human resources team strive to create the best experience for all employees throughout the organisation, focusing on people and culture. This team is responsible for talent acquisition, on-boarding, performance management, development, career progression, employee relations and remuneration.

The Foschini Group

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