Controller: Quality Control | Cargo Commercial Vehicles Airport
- Gauteng
- Permanent
- Full-time
- Cargo Motors is an Equal Opportunity Employer and preference will be given to Employment Equity candidates.
- Applications should be accompanied by an up-to-date CV indicating achievements, knowledge, skills and qualifications.
Position OverviewThe role of a Controller: Quality Control is to ensure that specific quality standards and specifications throughout the Truck/VANS service process are met, playing a crucial role in maintaining service integrity and customer satisfaction.
Specific Role ResponsibilitiesManage staff Key Performance Areas:
- Prioritizing workload
- Keep W I P under control
- Compile reports
- Inform Product Support Department of product failures
- Ensure that technical information is updated
- Ensuring that warranty claims are administered and to ensure warranty parts are in the warranty store.
- Quality Control of vehicles to ensure top quality workmanship and to ensure that all customer complaints/requirements have been attended to.
- Proper cost control
- Additional duties will be given and many change from time to time as required
- Ensuring that work is carried out to Mercedes-Benz Standard and as arranged / agreed with customers
- Constant customer/service advisor feed back
- Handle customer queries
- Give feedback on Tactix complaints
- Matric / N3
- Trade Test qualification(Diesel Technician/Motor Mechanic) will be an added advantage
- Five-year experience on Daimler Trucks & Bus products a must (Mercedes-Benz Trucks or Mercedes-Benz Vans or FUSO)
- Clear Criminal Record
- A Valid Driver’s License C1, EC
- Computer literate
- Communication skills
- Technical skills
- Organization skills
- Multitasking skills
- Problem-solving skills
- Customer service skills
- Adaptability
- Emotional intelligence
- Positive attitude
- Confidence
- Professionalism