IT Support Desk Technician CPT
- Cape Town, Western Cape
- Permanent
- Full-time
Cape Town - Western Cape - South AfricaYou will be responsible for delivering exceptional technical support within a 24/7 helpdesk environment. This role involves troubleshooting and resolving IT issues across remote sites and cloud applications, ensuring seamless operations.This role offers career growth, competitive benefits, and hands-on experience with cutting-edge IT systems, making it ideal for driven individuals passionate about IT support.
- You must have 13 years of IT support experience and be familiar with remote desktop tools (e.g., RDP, AnyDesk) and ticketing systems (e.g., Jira, ServiceNow).
- Expertise in Windows administration, basic Linux and networking knowledge (VPN, LAN/WAN), and experience with tools like Zabbix are essential.
- Proficiency in SQL and printer troubleshooting and understanding cloud platforms like Azure AD or Google Workspace are highly desirable.
- Preferred qualifications include certifications such as CompTIA A+, ITIL, or Cisco CCNA, though equivalent experience is valued.
- Strong analytical and problem-solving skills, excellent communication, and the ability to prioritise tasks in a dynamic environment are critical.
- Additional skills in PowerShell scripting, API integrations, or Power BI reporting are advantageous.
- The ability to communicate in Afrikaans is highly advantageous.