Customer Success Manager
- Gauteng
- Permanent
- Full-time
make an impact in a fast-paced, growing team. You'll play a key role in driving customer retention and revenue growth while thinking strategically and solving problems with flair. Our Customer Success team is at the heart of the company, so strong communication and collaboration are a must. If you're passionate about building relationships, expanding accounts and driving success for customers -let's chat!
Your responsibilities will include:
- Being our customers' trusted advisor: build strong and lasting relationships with your customers and
position yourself as their trusted advisor to help them realise their goals.
- Driving retention : drive retention with proactive engagement, spotting risks early, and solving problems like a pro.
- Expanding revenue: identify and close revenue opportunities through expansion and cross-sell across your
Book of Business. You have a strong commercial nous to make it happen.
- Collaborating seamlessly: collaborate with our Ops, Sales, Marketing, RevOps and Finance teams to ensure
an excellent customer experience.
- Owning the bigger picture: help improve team efficiencies and scalability, by driving projects and initiatives
that make an impact - beyond just your day-to-day.Skills & Experience
You have:
- 3+ years in a similar role, as a customer-facing superstar, requiring you to manage customer expectations,
finding solutions with the customer experience always at the forefront
- Awesome communication skills that make it easy to build rapport with customers and teams.
- Organized and on-point, juggling multiple tasks with ease and bringing strong problem-solving skills to the
table.
- Strong numeracy skills: you're comfortable with numbers (think tax, net/gross, and FX rates - sounds more
boring than it actually is, we promise!)
- Startup mentality: You thrive in fast-paced environments, love the variety of a startup role and rolling up
your sleeves.
- Proven track record of being able to prioritise and manage larger volumes of customers, with the quality of
your work never wavering.- Qualification: Bachelor's Degree
Preferred Skills:
- Experience with Salesforce and Monday.com
- Experience working in a tech startup / scale-up
Compensation & Benefits
What you'll get:
- A unique customer-facing role that works at the intersection of multiple teams so your impact will
be endless!
- Competitive packages: Earn a competitive market salary
- Share Incentive Scheme. We grow, you grow.
- Generous Vacation Policy: We think time off is essential… and we encourage it!
- Team lunches, breakfasts and Unlimited Coffee, Drinks & Healthy Snacks: Because we love spoiling our team!
- Hybrid Working: We offer you an autonomous environment to perform at your highest level; whether it's
in-office or remote