Branch Supervisor

Takealot

Johannesburg, Gauteng
Permanent
Full-time

13 days ago

takealot.com, a leading South African online retailer, is looking for a highly talented Branch Supervisor to join our TDT Department in JohannesburgWe are a young, dynamic, hyper growth company looking for smart, creative, hardworking people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.This position reports to the Hub ManagerYour responsibilities will include:Operational Duties:

Responsible for the overall supervision of Johannesburg TDT operations and all other secondary roles which flow from this function.
Ensure that customer orders are collected in full within five (5) minutes of entering the department
Management of Q-minder system
Ensure customers have satisfactory experience when collecting from the facility
Manage customer expectations
Manage customer aged orders within prescribed parameters
Ensure consistent application of company policies and procedures.
Must continually work to promote the orderliness and cleanliness of the work area and maintain all company standards.
Maintain meeting plan with staff. Meetings are focused on KPI management and other operational feedback.
Works closely with management to identify and resolve all issues and ensure quality service to our customers.
Perform all other duties as assigned.
You may from time to time be requested to perform tasks outside your normal function, which will be to the benefit of the total operation team.
You are to perform your duties with great responsibility and care as well as with loyalty towards your employer.

Cost Management:

Manage daily staff and overtime efficiently to ensure labour cost are controlled.
Ensure that resource productivity is measured and reported to eliminate waste.

Reporting & Admin:

Extracts data and generate reports which will assist in performance tracking and decision making.
All administrative documentation is labelled and filed as per procedures.
All daily, weekly and monthly reports/ meeting minutes are up to date

People Management:

Trains and supervise employees to carry out the functions under their control.
Ensure that signed Job Descriptions are on file for each of your staff members.
Ensure that all staff are at work and attendance is 100%. All absent staff to have suitable corrective action to be taken consistently.
All overtime and acting allowance must be approved before work is done
Measure and manage staff through formal staff appraisals, development, coaching and disciplinary procedures.

SHE, Risk Quality & 5S Duties:

Ensure 5S housekeeping standards are implemented and maintained
Implement and maintain health and safety standards

Attributes required:

Ability to lead a team of people
Be punctual
Having excellent analytical and problem solving skills
Being reliable and trustworthy
Having good concentration
Having interpersonal abilities
Having knowledge about routes and geography
Being able to work under pressure
Must have a sound grasp of computers and the various, commonly used programs
Being able to meet deadlines
Having good communication skills
Have a good grasp of admin work
Must be able to lead from the front
Have a clean driving and criminal record
Be of sober habits
Must be available to work overtime when needed

Qualifications:

Matric Certificate
and/or qualification in Supply Chain/Logistics and/or Fleet Management (or similar) will be advantageous
3-5 years' experience in Fleet Control

The Environment:

takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
We are short on ego and high on output.
We are doers and not only thinkers, it's all in the execution after all.
We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

is forthright but respectful
is an expert at doing, who can not only design but also execute
is analytical, able to use data to make decisions
is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
is passionate about the potential of e-commerce and delivering a world-class customer experience
is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
is business SMART. Able to think about problems from a business perspective using technical and product input
is curious and challenge the status quo
is innovative and enjoys iteration
is collaborative
will be at the cutting edge of developing new concepts for takealot.com.
thinks like an owner of the business.
is SMART, has INTEGRITY and is HARDWORKING

If you meet the above you are an Extraordinary Mind so come and join us!Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.Apply for this Job

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First Name *Last Name *Email *Phone *Location (City) *Resume/CV *Drop files hereAttach or enter manually(File types: pdf, doc, docx, txt, rtf)Cover LetterDrop files hereAttach or enter manually(File types: pdf, doc, docx, txt, rtf)When autocomplete results are available use up and down arrows to reviewLinkedIn ProfileRace *Gender *Nationality *What is your current highest completed qualification? *Within which field of study have you completed your post-Matric qualification? *How many years experience do you have in a similar role / function? *Within which of the following functions do you have proven working experience? (Please choose all that are relevant) *Responsible for the overall supervision of Johannesburg TDT Department and all other secondary roles which flow from this function.Ensure that customer orders are collected in full within five (5) minutes of entering the departmentManagement of Q-minder systemEnsure customers have satisfactory experience when collecting from the facilityManage customer expectationsManage customer aged orders within prescribed parametersEnsure consistent application of company policies and procedures.Must continually work to promote the orderliness and cleanliness of the work area and maintain all company standards.Maintain meeting plan with staff. Meetings are focused on KPI management and other operational feedback.Works closely with management to identify and resolve all issues and ensure quality service to our customers.Perform all other duties as assigned.You may from time to time be requested to perform tasks outside your normal function, which will be to the benefit of the total operation team.You are to perform your duties with great responsibility and care as well as with loyalty towards your employer.Cost ManagementPeople ManagementSHE, Risk Quality & 5S DutiesI consent to Takealot receiving my personal information for recruitment purposes and processing my personal information specifically for those purposes, in accordance with its internal privacy and retention policies. For more information, please refer to the Takealot Privacy Policy on the website. *

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