Ocean Freight Imports Manager

East Rand, Gauteng
Permanent
Full-time

28 days ago

Purpose of Job: To oversee and manage the Oceanfreight Imports Department. To undertake service excellence in building human capability and capacity, encouraging customer engagement and increasing profit(s) per customer whilst managing risk(s). To embark on continuous system(s) and process(es) improvements and consistency whilst maintaining our core values and culture. To strive and achieve our business & departmental principles and touchpoints while maintaining our core values (Innovation, Respect, Trust, Teamwork, Quality and Integrity) and culture. Key Performance Areas: Ensure the department is properly staffed Maintaining discipline and upholding productivity standards Promoting teamwork for a friendly & productive environment Develop and maintain a high level of moral Mentorship, guidance and knowledge sharing (empowering others) Share knowledge, ideas and innovative thinking with each other Develop a competent, highly motivated and supported team Managing & initiating action(s) to prevent occurrences of any non conformities relating to the stipulated processes & procedures Identifying & recording any problems relating to the processes, procedures and the Quality System(s) Ensure staff are aware of all developments (head office, branches, network, otherwise) Assist management and staff with problem solving Initiate, recommend and provide solutions through the respective channels Strive to continually achieve the following key business drivers and KPIs Increase profit per customer Access to capital Positive cash flow Customer engagement Customer service excellence Company brand awareness Risk management Continuous systems and process improvements Building human capital ahead of demand Ensure all SABS ISO requirements are implemented & adhere to at all times by all parties. Business Processes and Policies: Developing, implementing, monitoring and maintaining KPIs and performance standards for all divisions. Ensure all staff members are aware of KPIs and the desired performance standards applicable to their functions Monitoring & measurement of KPIs and performance standards Monitoring performance and ensuring all employees understand their functions, responsibilities and their interrelation within the organization. Identify where automation, integration and technologies can be implemented to improve the deliverables of the company Develop new strategies for certain markets, clients, trades, routes and modes Analyze trends and data conclusions Analyze client activity, volumes moved, routes in operation, profits and losses Ensure all processes are adhered to and QA points are in place Ensure compliance and accreditation within the ISO system Close all / any gaps that might be present Strategic involvement with KAMs (Key Account Manager) to establish client opportunities and securing for new or extension business Service Providers & Company's Network: Top 40 SP per mode (air / ocean / FCL / LCL / trucking companies) measurement Ensure SLAs (Service Level Agreements) are monitored, measured and up to standard on services received from SPs. Address any deviations / changes on the required level. Identify where automation, integration and technologies can be implemented to improve. Quarterly evaluation & meetings of SPs and to ensure contracts & Standard Terms & Trading Conditions (STTCs) are in place Ensure competitive buying rates are achieved, harnessed and passed onto the respective departments Negotiate standardized / better buying rates and extended credit terms with all SPs Appoint new service SPs that are market innovators within the same frameworks as above Blacklist / suspend support to those SPs that are not performing or are problematic or no longer viable Stive for common / same directed support with SPs to ensure all company's offices align strategic support for maximum benefit harnessing. Customer Engagement: Assist in the handover process between KAMs and operations departments to ensure a smoot and accurate flow Monthly client / SP volume reporting Monthly KAM activity report Audit on client rate structures to ensure they are accurate, sensible and profitable Update all client & SP contracts into the respective e-folder(s) and update the contract matrixes. Ensure all client & SP contracts are extended, re-signed or updated upon expiry dates Ensure all client & SP contracts are within the company's framework (legal & otherwise) External client visit(s) where required and opportunities arise. Ensure SLAs are monitored, measured and up to standard on service provided to clients. Address any deviations / changes on the required level Customer feedback, service delivery failures, service delivery success Eliminate risks to loose any clients whilst constantly growing the relationship Use any new processes, strategies, systems from one client (sector) to another client (sector) clone success View clients as individual business units Pool & apply resources Identify where automation, integration and technologies can be implemented in order to improve Financial: Ensure deadlines are met to ensure no financial losses are suffered (update buying rates, route profiles and files for invoicing) Ensure each clients rate increases (annual, contractual, revenue, statutory or otherwise) are completed & implemented within the required time frames, deadlines and requirements Ensure standardize (but client specific i.e. adapted) pricing structures are in place Updating monthly FCL, LCL, seafreight, fuel surcharges and any other rates. Monitoring weekly, monthly, quarterly and annual budgets Monitoring of all Profits & Loss reports Analysis on profit and loss per division as well as cost control Ensure on-time invoicing reporting (unbilled report & accruals) Ensure on-time delivery report Ensure on-time query resolutions for debtors & creditors (SPs) Ensure on-time query resolutions CBO and debtors management (customers) Authorizing capital expenditure (CAPEX) Monitoring of all expenses & ensure they are kept within the budget All variances must be reported to the Financial / Operations / Managing Director(s) Monthly Operational Report
Qualifications and Experience Required: Matric with Mathematics A bachelors degree in Transport and Logistics Management Min 10 years of Managerial Experience in Logistics and Transport industry especially Ocean freight imports Clearing and forwarding Core mode (sea) fundamental principles Ocean (FCL, LCL, RORO, BB) forwarding procedures Ocean (FCL, LCL, RORO, BB) clearing procedures Import procedures Customs procedures Financial understanding Carrier (shipping lines) processes and procedures (requirements) Transporter and network processes and procedures (requirements) Customer liaison Disputes, resolutions and settlements Skills & Knowledge Required: Mathematical analysis Trend analysis Negotiation skills Management skills Time management Customer engagement Query Resolutions Computer literacy System & software literacy MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook Any other systems (in-house or otherwise) Rate / pricing structure(s) Service provider(s) rate / pricing structure(s) Alternatives available within the service offerings and sectors Industry relatedness and the type of services offered How activities can be priced How synergies can be achieved Market powers Personal Attributes: Professional always Presentable always Excellent interpersonal skills Excellent communication skills Attention to detail and the ability to question subject matter. Balance finely between objectivity and subjectivity Think strategic & solution orientated. Change losses (risks) into profits (opportunities) Remove losses (processes or other) that do not work or contribute. Cool, calm, collected and the ability to hold composure under duress and stress (pressure) Energetic, innovative Well organized and administered to solve problems and simply matters. Responsiveness and Resilient Self Confidence

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