Dealership Service Manager

Sandton, Johannesburg
Permanent
Full-time

22 days ago

Our client, a reputable dealership based in the Johannesburg North area, is seeking to appoint a Qualified Service Manager to lead their service department. The ideal candidate will be experienced, driven, and committed to delivering exceptional customer service and operational efficiency.Minimum Requirements:

Matric is Essential
Relevant Automotive Technical Qualification - Essential (Trade Tested Motor Mechanic or equivalent)
Previous experience as a Service Manager - Minimum 3-5 years
Experience with Ford vehicles and systems - Highly advantageous
Strong leadership, management, and communication skills
Proven ability to meet performance targets and manage customer satisfaction
Computer literate (Kerridge/CDK, Automate or similar DMS experience preferred)
Valid driver's license
Clean criminal record.

Key Responsibilities:

Oversee the daily operations of the service department
Manage a team of technicians and service advisors
Ensure high levels of customer satisfaction and service quality
Drive profitability and performance targets
Maintain compliance with manufacturer standards and company policies
Handle escalated customer issues and ensure resolution
Monitor service workflows, parts usage, and workshop productivity
Manage warranty claims and ensure accurate documentation

Preferred Attributes:

Knowledge of Ford systems and processes
Strong problem-solving and decision-making skills
Excellent organizational and time-management abilities
Customer-focused with a hands-on leadership style

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