Account Manager
Four Point O
- Johannesburg, Gauteng
- R618,000 per year
- Permanent
- Full-time
The Account Manager’s role is to oversee a portfolio of assigned customers and ensure the customers needs are met timeously, develop new business from existing clients, manage expectations, and actively seek new sales opportunities.Responsibilities:
- Establish and maintain a professional relationship with clients.
- Coordinate with various teams so that the customer’s expectations are met.
- Help develop initiatives to increase customer satisfaction and retention.
- Actively pursue new clients promoting products.
- Assist all teams to meet financial targets and growth objectives.
- Upsell services and solutions.
- Communicate with clients to understand their needs and explain product value.
- Build relationships with clients.
- Maintain updated knowledge of company products and services.
- Resolve complaints and preventing additional issues by improving processes, assisting with critical issues and escalations.
- Act as a client advocate with a focus on improving the buyer experience.
- Offer solution-based proposals to clients - taking their requirements and developing a basket of products that will be used to ensure a successful completion of the project.
- Attend to enquiries.
- Maintain the companies CRM program ensuring all meetings are uploaded promptly and customer record is maintained.
- An electrical or related degree/diploma/education/experience.
- A proven sales record of at least 5 years with customer loyalty and retention in a related industry.
- Business background or education.
- Formal Presentation Skills.
- Experience working with both direct and indirect customers.
- Familiar with CRM software.
- Deep understanding of consumer behaviours and industry trends.
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