Administrative and Travel Assistant
- George, Western Cape
- Permanent
- Full-time
- Communication with new and existing clients:
Process completed forms to ensure accuracy and completeness
Transfer received information to various official online platforms in both SA and the USA, including company tracking processes * Liaise with team members, clients and travelers to ensure timely departure, support whilst traveling and changes with returns as needed
- Communicate and support team members - each member has own responsibility while our strength lays in our individual and collective ability to prioritize activities on a daily, even hourly basis, and to support one another to ensure the prioritize activity gets done.
- Constant tracking of process, feedback to clients and adjustments as needed
- In return team members enjoy flexibility during the year and bonuses at end of the peak season
- Matric certificate
- Relevant qualifications and/or 2 years' experience in office administration, and/or secretarial work
- Experience with Excel and Microsoft office
- Flight travel agency related experience will be well received
- Experience making flight bookings and changes, either in working with a travel agency or using online platforms
- Ability to find the best route, date and cost option, in consideration of the client's budget, and the traveler's availability and the various airline options
- Important: Travel peaks in February through the end of March during which time the team member will be required to work after hours and weekends from home.
- Excellent attention to detail, specifically spelling and ability to transfer information to and from different client completed forms, and online platforms, with 100% first time accuracy. This is a non negotiable required skill - candidates will be thoroughly tested hereon.
- Ability to adjust to company culture with regards to how we communicate with clients - writing style and word choice always professional, clearly communicating the reason with the communication in easy-to-understand action steps, and do so with a subtle personal touch.