Qualified & Experienced BMW Aftersales Consultant (Service Advisor)

• Customer Service:

• Greet customers promptly and courteously.
• Listen to customer concerns and provide accurate information regarding service needs.
• Maintain regular communication with customers during the service process, providing updates and addressing any questions or concerns.
• Service Management:

• Schedule service appointments and manage the service calendar to maximize efficiency.
• Prepare detailed repair orders by describing symptoms, problems, and causes discovered, as well as required repairs and services.
• Coordinate with the workshop team to ensure timely and accurate completion of work.
• Technical Consultation:

• Provide customers with detailed explanations of necessary repairs and maintenance, using clear and non-technical language.
• Advise customers on preventive maintenance and service intervals to promote vehicle longevity and performance.
• Sales and Upselling:

• Identify additional service opportunities and recommend products and services that enhance vehicle performance and customer satisfaction.
• Promote BMW service packages, warranties, and parts to customers.
• Administration:

• Maintain accurate records of all service transactions and customer interactions.
• Ensure Accurate Warranty and Motor Plan capturing on DMS Process payments and ensure all financial documentation is completed accurately.
• Handle customer complaints and concerns with professionalism and in accordance with dealership policies.
• Skills & Personal Attributes :

• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Proficiency with dealership management software.
• Good technical knowledge of vehicle systems and repairs.
• Customer-focused with a passion for delivering exceptional service.
• Problem-solving skills and the ability to think on your feet.
• High level of integrity and professionalism.
• Ability to work effectively in a fast-paced and team-oriented environment.

• Minimum 3 years’ Service Advisor experience in an Automotive dealership - preferably BMW
• Computer Literate (MS Office Suite)
• Excellent Voice of Customer scores
• Own Transport
• Completed Certificated Service Advisor training – Advantageous
• Experience within the premium brand sector
• Previous experience as an automotive technician – Advantageous
• CRM knowledge
• Strong communication and teamwork skills, with the ability to collaborate effectively with other technicians and engineers.
• Valid driver's license and clean driving record

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