Tech Infrastructure Manager- EM South

• Responsible for day-to-day IT services, ensuring business systems are operating effectively.
• Implement infrastructure to support business needs and ensure customer satisfaction.
• Retail store lifecycle projects for new openings, remodels and closures, as well as events.
• Monitor the organization's office and retail infrastructure, managing network outages with the

• Ensure that the appropriate mix of people, processes, and technology are in place to provide value.
• Identify, support and drive IT innovations and standard, best practice IT solutions.
• Evaluate emerging technologies and make recommendations for IT infrastructure improvements

• Investigate operational needs and problems, and opportunities, contributing to the

• Monitor service delivery, performance metrics and liaise with managers and customers to ensure

• Follow-up to ensure that end-user IT requirements or issues are resolved promptly for optimal

• Manages internal and external stakeholders through appropriate communication and reporting.
• Manage external vendor and service provider relationships.

• Collaborate with internal teams to identify IT requirements for upcoming projects and provide

• Execution of global infrastructure rollouts in partnership with the functional infra-areas to

• May carry out early life support activities such as providing support advice to initial users.

• Engage with project management to confirm that products developed meet the service acceptance

• Feed into the change management processes.

• Ensure appropriate leadership skills are present through creating a motivational and supportive

• Allocate tasks to the respective team members considering experience, complexity, workload, and

• Continuously monitor and evaluate team workload and organizational efficiency with the support of

• May be involved and provide input on hiring decisions.

• Global IT, Market and Infrastructure Delivery Hubs
• Business Tech Consultants / Analysts and Project Managers
• Respective business functions (GOPS, Finance, HR, Brand Marketing, Wholesale/Retail)
• External vendors and service providers

• Ability to translate business requirements into cost efficient IT solutions.
• Experience in managing and leading small/medium sized IT projects.
• Technical proficiency and awareness.
• Familiarity with Agile / ITIL framework and IT service management principles.
• Experience with cloud computing platforms (e.g., AWS, Azure) and virtualization technologies

• 5+ years’ experience in ITSM with at least 2 years of experience in a team management role.
• Degree in Computer Science, Information Technology, or equivalent practical experience.
• Proven experience with retail sales tech and project delivery in a corporate environment.
• Strong knowledge of infrastructure operations, service management, networking,

• Proficiency in project management methodologies and tools.
• Excellent communication skills and the ability to work effectively in a team environment.
• Understanding of different cultures, and ability to work with people from other functions/markets.

Adidas