Head, HOC Claims

Roodepoort, Johannesburg
Permanent
Full-time

2 days ago

Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.Job DescriptionTo supervise and drive the management of the call centre-based claims area nationally, and to verify that the set key deliverables, such as cost containment and customer service levels, are met. To foster a dynamic Claims Fulfilment team and share the common goal of exceeding customer expectations, by keeping customers informed and timeously settling claims, whilst applying risk management principles.QualificationsType of Qualification: A relevant qualificationExperience Required
10 years' experience in Short Term Insurance and non motor claims, with 5 years' managerial experience in Short Term Insurance.Additional InformationBehavioural Competencies:

Directing People
Documenting Facts
Establishing Rapport
Exploring Possibilities
Following Procedures
Generating Ideas
Making Decisions
Managing Tasks
Meeting Timescales
Providing Insights
Team Working
Thinking Positively

Technical Competencies:

Business Adminstration skills
Process Analysis and Redesign
Financial Acumen
Claims knowledge and Management
Change Management
Root cause analysis
Current and Emerging Capability Development

Standard Bank

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