Risk Officer - Operations

• Ongoing management and improvement of the risk management framework for the organization.
• Overseeing, and in some areas, engaging with internal stakeholders, making recommendations, and implementing appropriate risk control actions.
• Monitoring, evaluating, challenging, reviewing, and reporting on the organization’s success in managing its risks.
• Assist in identifying and updating major risks affecting the operational function and guiding the Business units in identifying their key risk indicators.
• Monitor internal controls to ensure their adequacy and effectiveness and assist in the identification of appropriate enhancements to address identified weaknesses.
• Provide an effective administrative function to support the risk management function.
• Support the Head of Risk Management in the development and updating of risk management policies and procedures to support and guide the internal

• Compile and submit all required and ad hoc reports timeously and accurately.
• Assist in the maintenance of a culture that emphasizes and demonstrates the importance of effective Risk Management to all staff.
• Monitor and control the internal assessment process to ensure compliance to policy and procedures.
• Assist in the coaching of employees in the use of relevant operational risk management tools.
• Conduct risk assessments of the operational functions on an ongoing basis and
• Conducting risk management training for internal stakeholders
• Involvement in the digitization of the risk tools i.e. Power BI, Exclaim etc.
• Involvement in the process risk management to have oversight on the frequency of process reviews, process documentation timelines and accessibility of process documents to the broader organization.
• Promoting risk awareness to prepare the organization for emerging risks.

• Assess opportunities for continuous process innovation to prevent deviation trends, control gaps or to bring process efficiencies.
• Provide risk support to project team; assessment/assistance of/on their process, procedures and in identifying risk and controls associated.
• Provide risk support to project team in completing risk assessments of the new product/service offering.
• Perform risk monitoring for new services implementation and operationalization processes.

• Contribute to potential reviews for inclusion in the annual audit plan.
• Responsible for facilitation and completion of assigned internal audit function reviews.
• Coordination of management responses across the organization for assigned reviews and reporting on the findings.
• Coordinating and management of organization resolution of previous findings and the closure of findings that are still open.

• Assist in the preparation of the Combined Assurance Reports.
• Support preparations activities for the annual plan and provide input in areas of responsibility.
• Reporting of management assurance activities across the organization.
• Drafting the minutes of the Combined Assurance Forum meeting.
• Ongoing relationship building with internal and external stakeholders to ensure excellent business delivery.
• Delivering effective and consistent service to stakeholders.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Facilitate presentations to customers, staff, existing customers, potential customers and stakeholders.
• Perform solution demonstrations to internal and external stakeholders
• Ability to provide information clearly to new customers
• Develop and maintain productive and collaborative working relationships with colleagues, peers and stakeholders.
• Continuously develop own expertise in terms of professional and industry knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Ability to work proactively and independently to deliver precise and accurate work.
• Take ownership for driving personal career development.
• Identify and recommend data solutions to enhance operational efficiency.
• Provide input into the risk identification and communicate recommendations to appropriate teams / leadership.

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