Relief Quality Manager

• Operate to the highest standard of ethics as directed by the SGS integrity policy.
• Participate in strategic planning relating to the quality function in all sections within the facility.
• Fulfill the role of Quality Manager as per ISO17025.
• Maintain documentation and standard operating procedures required to comply with laboratory ISO accreditation.
• Facilitate and monitor method validation process under the testing scope.
• Review quality control data for trends and biases. Raise IR's for non-conforming data.
• Determine control limits for standard reference materials and update Lims system.
• Facilitate external audits, follow up and resolve external audit action items.
• Reviews PT results and raise IR's for non-conforming data.
• Evaluate, review and monitoring re-assays within the facility.
• Coordinate the database for re-assays billing.
• Manage document control for the laboratory.
• Ensure Management of Change is followed for any quality system changes.
• Coordinate and administer the quality improvement systems.
• Assist with the evaluation and root cause analysis for proficiency testing data.
• Investigate customer complaints, and improvement requests with assistance from Section Managers.
• Provide planned quality related training and awareness as required.
• Facilitate and plan all management reviews.
• Comply with health, safety and environmental acts, regulations and requirements.
• Work with a safety conscious attitude and demonstrates good and safe work habits.

• Actively participate in the Laboratory continuous improvement program (WCS).
• Apply Check status process and use the Stop Work Authority whenever the control of risks is not clearly established and understood.
• Adhere to all quality and safety requirements of the SGS management system.
• Perform any other reasonable tasks as assigned by direct line manager.
• Responsible for training on new methods and/or procedures.
• Responsible for all deadline relating to the quality system. (IR's, Audit NC's and Customer Complaints)
• Required to travel

• Contribute with scientific and technical leadership and planning to ensure the quality assurance program is effective and efficient.
• Ensure that the quality requirements are not subordinated to any prejudicial interest.
• Responsible for all SANAS matters relating to the accreditation/compliance of the organization (as per responsibilities for Nominated Representative SANAS document R-03).
• Ensure that the laboratory accreditation under ISO 17025 is not jeopardized.
• Identify non-conformances with respect to the quality system and address these non-conformances in timely and unbiased approach to achieve customer satisfaction.
• Provide guidance and direction to laboratory personnel with respect to quality control and proper documentation in implementing methodologies and data reporting.
• Plan, schedule and perform quality assessments (could be in the form of audits) this provide certainty towards the quality control activities. This also demonstrate that the data produced is at a defined level of precision and accuracy and in accordance with the end users' requirements.
• Cease the use of any equipment that may be deemed to constitute a safety hazard or enter hazardous environments without the necessary knowledge and protection and report the situation to higher authority to act and assist with the necessary action.
• Cease to carry on with work that may affect the quality (integrity) of services and report the situation to higher authority to take action and assist with the necessary action.
• Ensure appropriate disciplinary procedures against any instances of non-conformance of any individual / section to the relevant quality protocols and management system.
• Any person has the right to refuse to perform work that may damage the environment in an imminent and serious way and to report such a situation.
• Initiate a formal improvement request when a deviation of the system occurs, improvements are identified or when nonconformity is identified.

• BSc, BTech or National Diploma in Analytical Chemistry or Science and/or proven years of laboratory, knowledge, skills and experience sufficient to be recognized as a qualification through - Recognition of Prior Learning
• ISO or College Quality Assurance Program Diploma
• Grade 12 / Matric or N3 with Mathematics and Science as subjects

• 8 Years work experience in a testing environment
• 5 Years management system experience (ISO 9000, 17025 or other)
• Advance Microsoft software experience
• Document and report writing experience.
• Statistical Quality Control knowledge

• Self-motivator
• Excellent problem-solving skills
• Outstanding Attention to detail
• Excellent interpersonal skills and the ability to work with a variety of personalities.
• Good verbal and communication skills
• Ability to consistently meet deadlines.
• Ability to work both independently and as part of a team.
• Superb organizational skills and concern for order
• Effective planning skills
• Ability to multi-task and handle several issues simultaneously.
• Ability to maintain a positive and professional attitude when dealing with escalated issues.

SGS