Job Description :A reputed medical specialist practice is seeking a warm, professional, and highly organised Medical Receptionist to join their team. Based at their practice, this front-line role is key to ensuring a smooth patient experience and the efficient operation of the day-to-day administrative processes. The ideal candidate will be compassionate, detail-oriented, and able to thrive in a fast-paced, patient-focused environment.Key Responsibilities:Greet and assist patients in a courteous and professional mannerAnswer incoming calls and respond to patient queriesManage appointment bookings, confirmations, and cancellationsMaintain and update patient records and electronic filesPrepare documentation and ensure all required paperwork is completedProcess billing, collect payments, and assist with medical aid submissionsLiaise with hospitals, laboratories, referring doctors, and medical aid providersEnsure the reception and waiting area are clean, calm, and welcomingProvide administrative support to the medical specialist as requiredMaintain strict confidentiality and comply with data protection regulationsRequirementsMinimum 2 years’ experience as a medical receptionist (experience with a specialist is advantageous)Matric certificate or equivalent qualificationStrong administrative skills and attention to detailExcellent communication and interpersonal skillsUnderstanding of medical aid processes and terminologyProfessional, well-groomed, and friendly demeanourAbility to work independently and remain calm under pressure
