Field Technician

• Receive technical instruction from the Technical Manager as and when necessary and deems fit.
• Carry out duties and tasks to the best of your ability and in a reasonable and

• Provide technical assistance and support on printer scanner infrastructures.
• Receive instructions from the Office Administrator regarding deliveries/ collections as and when required.
• Plan and execute fixed SLA PMIs – provide necessary sign-offs, documentation,

• Pack the toolbox with the necessary tools required for each installation.
• Liaise with the Office Administrator and colleagues to ensure the exact equipment is packed.
• Look out for on-site sales opportunities. Complete the Job Card so that the Office

• Be available to provide 1st, 2nd, and 3rd-line technical support for fault callouts.
• This includes after-hours technical service requirements/standby – biweekly per month.
• Ensure that successful site sign-off documents and fault reports are obtained.
• Monitor stock and assist the Office Administrator when the stock takes becomes necessary.
• Test and configure new radios before sending them to customers.
• Test faulty radio and warehouse equipment.
• Keep the storeroom neat and assist in packing equipment away.
• Check emails daily and respond where necessary.
• Acknowledge, update, and close off logged calls/ faults.
• Provide adequate feedback to Office Administrators and Managers regarding

• Provide concise and up-to-date feedback to the customer.
• Be available for after-hours technical support and biweekly after-hours standby.
• Be available for planned weekend work.
• From time to time downtime or PMI can only be done on a weekend.
• Where possible the Company will give reasonable notice in advance to the employee.
• Behavior and dress must be neat, clean, and tidy in keeping with the Company’s image and best interests always, and acceptable hygiene and personal presentation.
• The employee shall be responsible for keeping medically fit in order to work on

• Network cabling installation experience – installing network cables, termination of network boxes and patch panels, looming of network cables, troubleshooting faults, and repairing.
• Ability to communicate with the customer – be able to speak well and provide proper feedback.
• Drivers’ license.
• Knowledge and experience on camera installations – basic knowledge at least.
• Knowledge and experience on audio and visual installations – basic knowledge – not doing much work now but slowly increasing.
• Knowledge and experience on barcode printers – installing, configuring, and knowing how they work – in-house training and installation experience will be provided.
• Knowledge and experience with barcode scanners – installing, configuring and

• To direct any team/person under his control.

• High school diploma or equivalent; technical certifications or degrees are a plus.
• Able to demonstrate a high level of competence with Microsoft Office core applications (Outlook, Word, Excel, PowerPoint), as well as in customer relations management will be an advantage.

• Dynamic, self-motivated, and organized.
• Well presented with good communication skills.
• IT Technical Support Experience (required).
• Barcode Scanners and Printers experience an advantage.
• Ability to do physical installations of hardware.
• Ability to work within a team.
• Ability to oversee project deployment and solution implementation.
• IT Experience within the following industry sectors preferred (but not required):

• A work ethic that demands nothing short of 100% achievement.

• 3-month fixed term contract with the potential to go permanent
• Location: Johannesburg, Fourways - (Onsite)

ExecutivePlacements.com