Desktop Support Technician

• FET Certificate: PC Support or FET Certificate: PC Engineering or FET Certificate: IT: Technical Support or NC: IT: Systems
• Support (PC Engineering) - (Candidate must have at least one of these qualifications with NQF level between 4-6).
• At least 3 years relevant work experience, in addition as part of the process a practical I.T competency test will be conducted.
• IT specific requirements: Networking experience, experience in Operating Systems (OS) from Windows 10 to current, experience in M365, Comptia
• A+, Comptia N+, experience in Active Directory.
• Microsoft Certified Desktop Support Technician (MCDST) certification is an advantage.
• CompTIA Security+ is an advantage.
• Basic Knowledge of PLC is an advantage.
• Ability to work shifts, overtime, and stand-by as and when required.

• Diagnose and troubleshoot network and desktop (and related IT devices) problems.
• Perform daily and weekly backups and updates.
• Create and manage asset register for various IT devices.
• Installation and configuration of OS, drivers, and applications.
• Assemble / build PCs and / or replace PC components.
• Management and setup of VC meeting equipment.
• End user account setup and configuration.
• Visualisation of Helpdesk and Network incidents.
• Support Plant IT requirements.
• Finance accounting software support.
• Perform preventive IT maintenance and security activities.
• Support network and stand-alone printers.
• Ensure all IT related operations run smoothly.
• Create reports for IT Department.
• Ensure compliance with company IT security rules.
• Perform ad hoc activities as and when required.

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