Customer Success Executive | CPT

Moove

  • Cape Town, Western Cape
  • Permanent
  • Full-time
  • 23 days ago
About Mooveis building the world’s largest fleet and best-in-class technologies that power mobility platforms. Its flagship Drive-to-Own (DTO) product democratises access to vehicle ownership with a revolutionary revenue based financing model, enabling underserved mobility entrepreneurs to thrive.Moove’s growth has been fuelled by its global Uber partnership and support of leading investors and lenders, including Uber, Mubadala, BlackRock, MUFG, and many others. With operations now spanning 19 cities across 6 continents - Africa, Asia, Europe, North America, South America, and the Middle East - Moove continues to expand its offerings through strategic acquisitions and partnerships with industry leaders, including Waymo and Uber. Moove is transforming mobility to make it safer, more efficient and accessible to all, while providing economic opportunities and supporting skills development in the mobility sector.About the RoleThe Customer Success Executive role at Moove is a pivotal position responsible for driving the company's growth by acquiring and onboarding new customers. This role combines the skills of a dynamic salesperson and a meticulous onboarding specialist. The Customer Success Executive will engage with potential customers, understand their needs, and present Moove's innovative solutions. Additionally, they'll lead the onboarding process, ensuring a smooth transition for customers as they adopt the platform. This role demands strong communication, relationship-building, and project management skills to effectively bring new clients into the Moove ecosystem while maintaining high satisfaction levels.What You’ll be Doing
  • Deliver 100% satisfaction, in-person support to our drivers.
  • Walk drivers through onboarding and all of the tools to be successful
  • Help brand the Moove name and get drivers excited
  • Stay on top of Moove policies and procedures
  • Register new drivers, and review accurate drivers’ information while ensuring compliance with Moove standards.
  • Welcome and greet customers delightfully.
  • Accurately describe Moove’s product features and benefits to drivers.
  • Ensure all onboarded drivers are transferred to the Moove Fleet account.
  • Resolve driver related issues.
  • Work with the City Fleet Manager in building harmonious relations between drivers.
  • Build driver funnel dashboard for new driver acquisition across various channels
  • Manage driver referral and incentive schemes.
  • Manage driver agency relationships to ensure they met company KPIs.
What You will need for this position
  • A Bachelor’s degree in any field such as sales, marketing, operations or any related fields.
  • A minimum of 2 years of experience in operations, supply chain, logistics or marketplace experience in the mobility or tech industry.
  • Excellent communication skills.
  • Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral) with others at all levels of the organisation and externally.
  • Must be customer service-centric.
  • Must possess basic administration skills.
  • Ability to work independently, with little or no supervision.
  • Ability to work in a fast-paced environment.
Key Metrics
  • Sign up of drivers daily with security deposit
  • 75% conversion from lead gen to conversion with deposit
  • First trip to first month trip target to be mapped to performance
  • Executive to DP knowledge transfer about Moove rentals to be monitored and evaluated basis DP first few weeks of performance
  • Sign up incentives to be tiered basis 1st trip to 200th trip
Who You'll Be Working with:Directly reporting to our Sales & Onboarding Supervisor, and closely working with our Operations Team.About the teamOur team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.

Moove