Collections Team Leader
- Western Cape
- Permanent
- Full-time
- Lead, support, and motivate a team of collections agents to achieve high performance
- Develop and implement effective debt collection strategies
- Monitor team performance and provide regular feedback and coaching
- Manage training and upskilling initiatives for agents
- Allocate resources and manage workloads to optimize productivity
- Analyze data and metrics to improve recovery rates and minimize customer churn
- Oversee professional and compliant communication with customers
- Ensure adherence to legal, regulatory, and company policies
- Prepare and present regular performance reports to senior management
- Collaborate with internal departments to support collection efforts
- Matric Certificate
- Proven experience in collections team leading or a similar role
- Strong leadership and team management abilities
- Excellent communication, negotiation, and conflict resolution skills
- Analytical mindset with the ability to make data-driven decisions
- Commitment to delivering outstanding customer service
- In-depth knowledge of collections compliance and regulations
- Highly organized with strong time management skills
- A proactive, collaborative team player