Chinese VIP Executive Host

The Good Human (Pty)Ltd

Johannesburg, Gauteng
Permanent
Full-time

7 days ago

Job Purpose: The Mandarin-Speaking VIP Executive Host is responsible for delivering exceptional guest service to high-value clients, including international patrons, with a particular focus on Mandarin-speaking guests. This role involves building strong relationships, ensuring a seamless experience for VIP guests, and promoting customer loyalty while driving revenue growth for Monte Casino.Key Responsibilities:

Serve as the primary point of contact for Mandarin-speaking VIP guests, ensuring their needs are anticipated and met with the highest standard of service.
Build and maintain strong relationships with VIP guests to enhance customer loyalty and repeat visits.
Coordinate and manage all aspects of the guest experience, including reservations, gaming preferences, special requests, and personalized services.
Communicate effectively with internal departments to ensure smooth operations and a seamless experience for guests.
Assist guests with inquiries, complaints, and requests, resolving issues promptly and professionally.
Actively engage with guests on the gaming floor and in VIP areas to promote casino offerings and upcoming events.
Identify and cultivate new VIP guests, contributing to the growth of the casino's high-value customer base.
Provide translation services when necessary to facilitate effective communication between guests and staff.
Stay informed about gaming promotions, entertainment offerings, and other services to keep guests well-informed.
Monitor guest spending and play activity to ensure proper rewards and incentives are provided in accordance with company policies.

Qualifications and Experience:

Fluency in Mandarin and English (both verbal and written) is essential.
Previous experience in a customer service, hospitality, or gaming environment is preferred.
Experience working with VIP clientele or in a similar executive host role is advantageous.
Strong interpersonal and communication skills with the ability to build rapport with diverse guests.
Knowledge of casino operations and gaming products is a plus.
Proficiency in Microsoft Office applications and the ability to learn casino management systems.

Key Competencies:

Customer-focused with a passion for delivering exceptional guest experiences.
Professional demeanor with excellent problem-solving abilities.
Ability to work independently and as part of a team in a fast-paced environment.
Adaptability to work flexible hours, including evenings, weekends, and holidays.

Attention to detail with strong organizational and time-management skills.

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