National Manager - Commercial Underwriting

• Matric
• Industry related qualification
• RE5 and FAIS compliant – Non-Negotiable
• Minimum 8 years’ experience in Commercial Underwriting
• Minimum 5 years' experience in a similar management role
• Experience working within brokerage essential

• Take appropriate action to minimise cancellations
• Ensure and contribute to minimisation of general expenses.

• Ensure that all stakeholder (e.g. clients, AE’s, insurers) communication is accurate, timeous, professional and relevant
• Build and maintain mutually beneficial relationships with internal and external stakeholders
• Ensure and contribute to achieving own and company required client satisfaction targets
• Ensure relevant TCF objectives are achieved

• Adhere to company quality standards, process and broader regulatory frameworks wrt the following processes (but not limited to):
• To ensure that underwriting practices adhere to broader regulatory frameworks, industry best practice and organisational standards for service and quality
• To provide commercial lines advice to internal and external stakeholders
• Act as liaison between client facing and internal servicing teams to channel information, request for documentation etc.
• Keep abreast of product and services available to the market and competitor movements
• Ensure that commercial underwriting practices adhere to compliance requirements
• Ensure effective complaint resolution within the required time lines
• Ensure service level agreements are met
• Develop and implement key metrics and dashboards to aid in decision making to ensure optimal team performance
• Conduct quality audits and take corrective action (as required) to ensure standard operating procedures are adhered to.
• Compile, and distribute reports to various stakeholders as required
• Assist with the design and implementation of training material and standard operating procedures
• Adhere to company mandates
• Participate and contribute projects
• Liaise with insurers on product development as well as audits
• Liaise with stakeholders to ensure continuous process improvement including automation and digitisation

• Ensure continuous self-development.
• Share information and knowledge with the team.
• Ongoing training, coaching and mentoring of direct reports.
• Performance management of direct reports.

• Monday to Friday: 8:00 – 17:00

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