Job Summary Are you ready to elevate customer satisfaction to new heights? Internet Express Couriers in Kempton Park is on the hunt for a passionate Customer Experience Manager to lead our support team. We are committed to creating seamless interactions that build brand loyalty, and your fresh perspective could be the key. Min Requirements: Matric / Gr 12 (Certified Customer Experience Professional is beneficial) Comprehensive knowledge of the Courier & Warehousing Industry (Domestic & International) Minimum 5 years' experience. Own reliable vehicle & valid driver's license Skills: Strong administration Analytical & mathematical mindset to effectively prioritise tasks Great organisational & time management Excellent communication & interpersonal skills both verbal & written to effectively engage with clients Excellent telephone etiquette - well spoken with good telephone voice Excellent negotiation & influencing skills Strategic thinking and problem-solving abilities identifying challenges & find practical solutions Able to work independently Excellent geographical knowledge of Southern Africa Advanced Computer literacy in Microsoft Office Superior knowledge on Ship Logic or similar software Must reside in or near Kempton Park/Pomona Should you not hear from us within 2 weeks please consider your application unsuccessful. Email using ref: CXM