Sales Call Centre Team Manager
- Cape Town, Western Cape
- Permanent
- Full-time
*To convert current stage 3&4 customers from specific employers from being debit order collections, to an employer payroll collection. Offer consolidation loans to assist with restoring the customers financial wellbeing.
- Leading a culture of sales excellence in terms of the process
Ensuring that all staff within the team perform to the best of their abilities, in terms of
KPI’s and adherence to all policies and procedures.3. STAKEHOLDER ENGAGEMENT
* 80% engagement with other departments and branches to make sure that the team delivers and succeed as expected.
* Liaise with other internal Managers to support the efficient execution of the Provisions Release TeamTECHNICAL COMPETENCIESSales Skills (persuasive selling)
Demonstrate the knowledge, skill and ability to engage in persuasive selling through client engagement with a focus on closing sales and meeting set sales targets.Communication (face-to-face or telephonically)
The ability to converse with others. This can be done via the spoken or written word. The ability to identify and appropriately react to voice modulation, tempo and emotion. Body language also plays a critical role in face-to-face communication.Document Handling & Efficiency
Demonstrate the ability to implement and / or manage the organizations document handling process. To ensure that the documents are handled efficiently with no loss of critical components. Ensure that all SLA’s are met.Team Management
The ability to manage and lead a team. All the knowledge and skill required to catalyse and drive a team of individuals towards the same goal and achieve it.Language proficiency: English
Communicates clearly and concisely in English. This includes both the verbal and written mediums.Products & Services (specific to product)
Demonstrates an in-depth knowledge of the organization specific services and products. Discourses clearly and easily on all products.BEHAVIOURAL COMPETENCIESClient Focus
Demonstrate the skills to review and assess a customer’s relationship and experience associated with the company’s pre-sale, mid-sale and post-sale product/service interaction and quality.Operational Thinking
The ability to exhibit the behaviours and decision-making ability associated with operational thinking. This includes thinking around efficiency, effectiveness, quality and cost.Operations Performance Monitoring –
Through direct observation be able to monitor and direct operational performance.Infrastructure/Platforms (utilisation)
Demonstrate the ability to manage and maintain the infrastructure and or platforms that support day to day business operations. In addition, demonstrate the ability to optimise and improve these to optimise Business operations.Presentation
Demonstrate the ability to display and discuss new products, ideas, or pieces of work to a selection of learners, staff, clients or potential new customers/clients.LEADERSHIP COMPETENCIESContinuous Improvement Management (feedback)
Demonstrate the ability to plan, design and implement continuous improvement feedback processes. Ensure action against all relevant recommendationsDecision Making
Demonstrate the capacity to Identify and understand issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.Operational Leadership
Within the operations environment to provide guidance and direction through sound leadership practices.Developing Others
The ability to plan and implement the targeted development of staff and others within the organization.Performance Management
Demonstrate the ability to effectively manage subordinates according to the organization’s specific process and be able to explain it comprehensively to a subordinate.Coaching & Mentoring
Demonstrate the ability to provide direct coaching and/or mentoring support to assigned individuals. The outcome is to influence the individual to perform better and improve across all aspects of their life.Requirements
EDUCATIONMINIMUM QUALIFICATIONS
Matric or relevant NQF Level 4 QualificationEXPERIENCE AND KNOWLEDGEMINIMUM REQUIREMENTS
2 years’ experience in a Call Centre Team Manager
2 years’ experience in a Call Centre Supervisory roleDESIRED REQUIREMENTS
RE 5 qualification (FAIS Compliant) advantageous
Recognised management qualification advantageousView and apply for this and other vacancies online via
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