Junior Systems & Business Analyst
Finovate People
- Cape Winelands, Western Cape
- R25,000-35,000 per month
- Permanent
- Full-time
- Provide first-level support for the following information systems: Dipar Datagear, Peopleflow, Hubdoc, Payspace, Syft, Power BI, Mesh, Xero, Approval Max, Sign now, Netcash, Picsa, and Microsoft 365,Jotform.
- Troubleshoot and resolve system-related issues in a timely and efficient manner.
- Maintain a detailed knowledge of each system to assist end-users effectively.
- Develop and deliver training programs and materials for employees to ensure they have a solid understanding of the systems they use.
- Conduct regular training sessions and workshops to enhance system proficiency.
- Regularly update and maintain the information systems, ensuring they are up-to-date and secure.
- Collaborate with IT and system administrators to implement patches, updates, and fixes.
- Serve as the primary point of contact between the company and external service providers for the supported systems.
- Coordinate communication and resolution of issues between the company and service providers.
- Manage user access and permissions within the systems to ensure data security and compliance.
- Assist in creating and revoking user accounts as needed.
- Generate reports and analyze system data using Power BI to provide insights and recommendations for improving system performance.
- Design and develop a reporting dashboard for management across the business.
- Create and maintain comprehensive documentation for all supported systems, including user manuals and procedures.
- System Uptime: Maintain a high level of system uptime, with minimal downtime due to issues or maintenance.
- First-Level Support Response Time: Respond to and resolve system-related issues within established timeframes.
- User Satisfaction: Regularly gather feedback from end-users and maintain a high level of user satisfaction with system support and training.
- Training Effectiveness: Measure the effectiveness of training programs through post-training assessments and feedback from employees.
- System Security: Ensure that all supported systems are secure and up-to-date, with no security breaches.
- Issue Resolution Time: Monitor and reduce the time taken to resolve system-related issues.
- Communication and Collaboration: Facilitate smooth communication and collaboration between the company and service providers.
- Documentation Quality: Maintain accurate and up-to-date documentation for all systems.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Knowledge of the listed information systems is a plus.
- Certification in relevant systems and technologies is desirable.
- Power BI implementation and exposure.
- Development experience in a backend and/or frontend environment.
- BSc. Agriculture or similar tertiary qualification
- Minimum of 5 -7 years practical seasonal experience in fruit production and farm management
- Minimum of 3 -5 years in a middle management role
- Advanced computer skills (MS Office suite) and familiarity with IT systems (e.g., Power BI, Farm Trace, ACCPAC, DF Probes advantageous)
- Knowledge of all audits and cultivating plants to produce fruit to required standards
- Good project planning and monitoring skills
- Physically fit to perform the work
- Valid driver's license
- Proficiency in English or Afrikaans (ability to speak Xhosa or Sotho advantageous)
- Action-oriented approach with a strong sense of accountability
- Willingness to work overtime, public holidays, and weekends when required
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