Job SummaryCustomer Engagement ManagerMarket-related PackageCape TownReporting to the Head of Operations, the Customer Engagement Manager will take charge of managing strategic commercial and industrial (C&I) clients, ensuring seamless onboarding, contract compliance, performance monitoring, and relationship-building. You'll work across legal, finance, sales, and trading to ensure every client's net-zero ambition is well supported through intelligent and empathetic account management.Key ResponsibilitiesDrive long-term customer success through tailored onboarding, ongoing engagement, and contract execution.Manage key accounts and serve as the main point of contact for technical and operational queries.Oversee customer contract implementation, ensure compliance, and proactively manage risk.Track performance and generate insights to enhance service delivery and efficiency.Coordinate onboarding across internal workstreams, keeping projects on track and customers informed.Develop and improve internal documentation, guides, and reporting tools to strengthen the customer journey.Stay informed on electricity market trends, regulations, and shifts-translating them into value for clients.Qualification & ExperienceMinimum 5 years in a customer-facing role, preferably as a Technical Account Manager, Project Coordinator, or in Contract Management.Proven experience managing large corporate accounts in the commercial, industrial, energy, or infrastructure space.Experience in the South African energy or renewables sector is a strong advantage.Exceptional communication, presentation, and relationship-building skills.Strong analytical mindset with attention to process improvement and reporting.SET ConsultingRecruiter
