Front Office Manager – Upscale City Hotel – Durban, KwaZulu-Natal

Durban, KwaZulu-Natal
Permanent
Full-time

2 months ago

Closing Date: 2025-07-17Job Type: PermanentJob Level: SkilledExperience: Between 3 - 5 YearsEE/AA: NoSummaryFront Office Manager – Upscale City Hotel – Durban, KwaZulu-NatalA leading upscale, city hotel in Durban, Kwa-Zulu-Natal, seeks an experienced Front Office Manager to lead a vibrant front office team. This is your chance to shine in a fast-paced hospitality environment where service excellence is key.DescriptionOur client is looking for a well-presented and efficient Front Office Manager with proven experience managing hotel front desk operations. As the first point of contact for guests, you will:

ensure a smooth check-in/check-out experience,
lead a team of receptionists,
maintain a high standard of service delivery at all times.

The role requires

excellent people management, guest relations, and administrative skills.

You’ll work closely with the Reservations, Housekeeping, and Management teams to ensure guest needs are anticipated and met.
You will also manage front office staff scheduling, cash handling procedures, and guest feedback.

Minimum Requirements

Minimum 3–5 years’ experience in a front office management role in a hotel
Proficient in hotel management systems (e.g., Opera or similar)
Strong team leadership and communication skills
Excellent guest service and problem-solving abilities
Ability to work shifts, including weekends and holidays
Professional grooming and demeanour

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