Call Centre Quality Assessor/Team Manager– Parklands North
Service Solutions
Cape Town, Western Cape
Permanent
Full-time
2 months ago
Call Centre Quality Assessor/Team Manager Parklands NorthOur client, South Africas largest importer, manufacturer and supplier of mobility goods and aids for the elderly and our head office is located in the Rivergate Business Park in Parklands North. They advertise and sponsor programs extensively on DSTV to generate enquiries for their products. Their call centre consultants make contact with the enquirers and explain their no-obligation home demonstration service we offer and book appointments for the field Product Specialists across the country.Responsibilities.Manage a small team of consultantsManage distribution of leads for best ROI.Provide training, coaching and feedback to team members.Ensure calls fulfil the companies requirementsAchieve set KPIsSalary dependant on experience and market.Requirements.Candidates must be fluent in English or Afrikaans.5 years experience in a call centre environment2 years experience in an management, quality assessing positionMust live within the Table View, Parklands, Milnerton Area unless you have your own transport.
