Despatch Supervisor

• Despatch Coordination:

• Plan and schedule daily despatches of glass products to meet customer deadlines.
• Allocate delivery routes and coordinate with drivers and transport partners.
• Team Supervision:

• Lead and manage despatch staff, including loaders, drivers, and warehouse assistants.
• Provide training, performance feedback, and ensure adherence to SOPs.
• Inventory & Documentation:

• Ensure accurate documentation of goods dispatched, including delivery notes, invoices, and packing lists.
• Maintain real-time records of stock movement and despatch logs.
• Quality & Safety Compliance:

• Ensure proper handling and packaging of fragile glass items to prevent damage.
• Enforce safety protocols for loading and transportation.
• Customer Coordination:

• Liaise with sales and customer service teams to confirm delivery schedules.
• Address delivery issues, delays, or complaints promptly and professionally.
• System & Reporting:

• Use dispatch software to track shipments and optimize delivery routes.
• Generate daily/weekly reports on despatch performance and KPIs.

• Proven experience in logistics or dispatch supervision, preferably in the glass or manufacturing industry.
• Strong leadership and team management skills.
• Familiarity with dispatch software and inventory systems.
• Excellent organizational and communication abilities.
• Knowledge of transportation regulations and safety standards.

• Attention to detail, especially in handling fragile goods.
• Ability to work under pressure and meet tight deadlines.
• Problem-solving mindset with a proactive approach.

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