Job Description :About our client:Our client, a global leader delivering innovative solutions, seeks a dynamic and motivated team member to join their high-performing team. The successful candidate will work in a hybrid or office environment, collaborating with a diverse global team to drive results, foster innovation, and contribute to a culture of inclusion and opportunity. Join our client on a 12-month graduate program designed to kickstart your career.What you will be doing:
Play a key role in Incident Management support, where you'll conduct status assessments, engage relevant teams, provide whiteboard updates, facilitate clear communications, and contribute to overall incident management during critical situations.
Act as the initial point of contact and facilitator for system-generated events, ensuring timely responses and resolutions across multiple systems and environments within the environment.
Embrace a dynamic work schedule that includes a variety of shifts, including weekends and holidays, to provide comprehensive support and coverage.
What our client is looking for:
A BCom, BA in Linguistics and Communication, Business Systems, or an IT-related qualification.
Call center experience preferred.
Excellent verbal and written communication.
Business-level English proficiency.
Work Type:
Hybrid with 3 days in their Cape Town
Job ID:
J107014
For a more comprehensive list of opportunities that we have on offer, do visit our website -RequirementsMajor Incident, Specialist, Graduate, Service Desk, Cape Town, USA hours, rotational shifts, BCom Information Systems, BSc Computer Science, 2025 Graduate Program
