Job Summary Leading Inbound Tour Company is looking for a Groups and Incentives Operations Consultant. This role is based in Sandton. Experience required: Minimum of 4 - 5 years previous inbound tour consulting GROUPS experience required In-depth knowledge of the tourism industry, including travel industry channels, current trends, destination management, and customer expectations Good understanding of terms and conditions Relevant understanding of Business to create and formulate a strategy and make commercial decisions A passion for delivering service excellence A good knowledge of South Africa, Southern and East Africa with the ability to provide recommendations and assistance Experience of crisis management protocols and procedures, including emergency response and risk mitigation strategies Excellent computer skills including Excel (essential), Tourplan (preferred) or any other reservation system, MS Office applications, Teams, WETU Analytical skills Negotiation skills Experiential Creativity (Crafting Experiences). Duties include: Accountable for coordinating and executing land tour programs and events Support the administrative preparation and management of travel files Must be available to travel with groups and assist with on-site coordination Provide proactive support to the Groups and Incentives team Maintain good relationships with partners Support and communication with the accounts teams Maintain accurate and up-to-date information on all confirmed services.
