Service Advisor

• Welcome customers and provide a professional, friendly first point of contact
• Accurately capture customer and vehicle details for service bookings
• Liaise between customers and the workshop to ensure clear communication on work required and costs involved
• Prepare job cards and ensure proper documentation for all service work
• Follow up with customers regarding service progress and completion
• Handle customer queries and resolve concerns promptly
• Maintain high standards of customer satisfaction and dealership professionalism

• Previous (1+years) experience in a automotive customer service role will be advantageous
• Strong communication and interpersonal skills
• Good organizational and administrative abilities
• Ability to work under pressure in a fast-paced environment
• Computer literate (Microsoft Office & dealership management systems preferred)
• Valid drivers license (Code B/EB)

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