Temporary Client Support Consultant

Optimi Holdings

  • Centurion, Gauteng
  • Contract
  • Full-time
  • 13 days ago
Optimi is looking for self-driven individuals with excellent customer service skills to join our rapidly growing company in the Client Engagement Team. Successful candidates must be exceptional team players with a positive outlook and strong communication and interpersonal skills.
REQUIREMENTS
  • Grade 12
  • Certificate in Client Services or similar
  • 1 year of Client Services/Call Centre experience
  • A customer service-oriented attitude
  • Familiarity with Microsoft Office suite (Word, Excel)
  • Ticketing system: Zoho Desk/similar
  • Proficiency in English, both verbally and in written communication
  • Fluent in Afrikaans (advantageous)
DUTIES
  • Be professional at all times and ensure customer satisfaction is maintained and takes the highest priority.
  • Provide professional customer support by communicating with customers through various channels.
  • Focusing on first-call resolutions and escalating issues to the manager.
  • Be adaptable to different types of clients and scenarios, such as assisting clients who require support in person.
  • Maintain in-depth product knowledge and educate customers about our products.
  • Monitor and approve client postings to Facebook as per the guidelines provided.
  • Manage transferred and escalated enquiries through the management enquiry system and give feedback to clients.
  • Respond to client queries efficiently and effectively
  • Always stay up to date in terms of CAMI
  • Handle all tickets in line with SOP for the ticketing system (Zoho Desk)
  • Assist colleagues with overflow work
The position is based in Centurion.Should you not receive a call from us in 14 days, please consider your application unsuccessful.

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