Operations Director

• Tertiary qualification in Logistics and Supply Chain Management or Transport Management.
• Postgraduate degree will be an advantage.
• Minimum of 10 years' experience in the transport industry, with at least 7 years in Executive Management.
• Strong background as an operational strategist.
• In-depth knowledge of planning, loading, weight distribution, and cargo securing on trucks.
• Experience in Urgent, Express, and Cross-Border Road Freight.
• Exposure to Materials Handling (e.g., forklifts, tie-down methods, Hazchem operations).
• Proficient in MS Office (Excel, Word, PowerPoint, Visio, Outlook).
• Experience with in-house systems (e.g., LMS or equivalent).
• Strong English language proficiency.
• Solid understanding of compliance management principles and practices.
• Proven knowledge of investigation processes and procedures.
• Familiarity with learning and development frameworks within an operational environment.
• Strong understanding of local regulatory compliance in transport and logistics.
• Demonstrated experience in the management of health and safety standards.
• Knowledge of security systems and related equipment management.
• Experience in security monitoring and conducting compliance inspections.
• Sound understanding of Total Quality Management methodologies.
• Knowledge and handling experience of dangerous goods regulations.
• Proficient in ensuring internal audit compliance.
• Demonstrated ability to manage Health and Safety in operational environments.
• Working knowledge of basic Environment, Health and Safety requirements.
• Awareness of corporate Environment, Health and Safety objectives.
• Understanding of Environment, Health and Safety incident reporting protocols.

• Provide strategic planning, leadership, and coordination of all operational business units and departments.
• Support business development, innovation, and financial disciplines through operational leadership.
• Monitor and analyse operational efficiencies, cost effectiveness, and performance across all activities.
• Fulfil fiduciary duties as a Board Member, ensuring sound management and financial stability.
• Maintain strong stakeholder relationships while driving strategic direction.

• Direct and coordinate overall operational functions of the company.
• Analyse logistics to ensure cost-effective and efficient product and supply transport.
• Manage inbound/outbound logistics, warehouse operations, safety and quality.
• Evaluate financial impact of logistics changes (e.g., routes, volumes, 3rd party carriers).
• Assist in the development and management of operational budgets.
• Contribute to new project proposals and operational planning
• Develop and implement goals, policies, and procedures for operations.
• Foster strong relationships with partners, vendors and distributors.
• Recommend and enforce policies to enhance operations.
• Coordinate cross-departmental business plans and staff execution.
• Oversee recruitment, training, and performance evaluation of operational staff.
• Integrate logistics with business systems such as Finance, IT, HR and Business Development.
• Address HR matters related to operations.
• Design and use models to evaluate logistics services.
• Identify and eliminate operational risks.
• Act as liaison between clients and operations teams to maintain long-term relationships.
• Manage projects, strategy, planning, negotiation and innovation development.
• Enforce corrective actions for improved performance and track results.
• Promote team versatility through training and development.
• Oversee operational HR administration.
• Ensure full use of company technology and processes in operations.
• Design and manage the operational MIS and reporting systems.

• Oversee operational output, KPIs, and performance across business units, branches and departments.
• Coordinate group-wide operations for consistency and efficiency.
• Manage budgets and ensure delivery within set parameters.
• Maintain KPIs, SLAs and achieve cost benchmarks.
• Support business development through sourcing of new opportunities.
• Maintain fleet availability to ensure 100% operational readiness.
• Deliver operational statistics via MIS.
• Provide fleet management and advise on vehicle procurement.
• Ensure vehicle safety, security and live tracking.
• Oversee abnormal load transport in compliance with statutory requirements.
• Maintain robust import/export capabilities.
• Ensure full Proof of Delivery capability.
• Maintain strong industry network and role-player relationships.

• Manage service level agreements with customers and suppliers.
• Maintain compliance with statutory entities and government-related stakeholders.
• Foster internal communication across branches and divisions.

• Manage operations staff and ensure alignment with company expectations.
• Ensure access to policies and procedures for all team members.
• Promote adherence to company code of conduct and disciplinary procedures.

• Oversee daily operations reporting, KPIs, executive reports and presentations.
• Control and reduce operational expenses through cost-saving initiatives.

• Oversee clearing and forwarding operations ensuring compliance and efficiency.
• Ensure the customs department supports business functions effectively.

• Ensure compliance with OHS and company safety policies.
• Manage safety and security of cargo, equipment and staff.
• Enforce access control and PPE compliance.

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