Manager Command Centre

Johannesburg, Gauteng
Permanent
Full-time

29 days ago

PURPOSEAs a Command Centre Manager, The Management of all monitoring of the core processes and systems for all payment streams, Overseeing network, infrastructure, and systems functionality. Provide support and guidance, Communica on to stakeholders. Coordinate incident resolution ac vi es to ensure service level agreements are met. Control and maintain costs and budgets regarding IT systems develop, IT policies and practices lead and manage the command centre work force. This position is responsible for adhering to IT general controls around compliance documented standards and procedures, including people management, training, developing and ensuring processes are followed as appropriate. All outages are communicated and resolved as efficiently and effectivity ensure our IT systems are secure, consistent, and reliable. Ensure regulatory frames works are adhered to. Continuously drive innovation and improvements. Provide thought leadership Build a high-performance team through regular individual and team engagement sessions. Coach and develop to ensure talent retention. Manage operational resilience. Lead emergency task team when required.You will engage with the following stakeholders:

Internal and External Stakeholders

PASA, SARB

Clients

Vendors
Exco members

Your key responsibilities include:

Stakeholder Management

Manage the delivery of internal and external stakeholder requirements/SLA’s and resolve escalated issues

Written proposals or presentations aimed at changing practices within or across business units to external clients

Nego a on with customers or suppliers over price, contracts or services

Strategic Alignment

Ensure team and individual goals are aligned to BU strategy, corporate scorecard well documented, clearly understood and regularly reviewed ,cascades to all direct reports

Initiatives/ projects for continuous improvement

Identify and scope opportunities for improvement / innovation

Deploy client or company specific projects in line with company standards and in agreement with line manager

Align with new technology and processes

Daily Operational functions

Accountable for all aspects of day-to-day operations IT technology command centre

Provide leadership to ensure operational ac vi es are completed and meet business needs

Proactively manage the identification and resolution of problems occurring in the operational environment to minimise or eliminate the impact on business

Problem solving of broad and complex issues , involving more than one area of the business. Solutions will ofen be arrived at through the stewardship of a project team, involve significant financial risk and require board approval.

Highlight Anomalies and trends to both internal and external stakeholders o Update and maintain the sensi vity calendar, maintenance schedules.

PASA & CSARB communication

Prepare management & Customer Reports

Disaster Recovery/Opera onal Resilience

Ensure regular DR runs are scheduled and conducted

Provide and update external schedule for DR test

Raise any concerns or highlight lessons learnt

Maintain DR procedures for alternate sites/environments

Make necessary decision to initiate alternate processing and solutions

QUALIFICATIONS / KNOWLEDGE

Product and system knowledge

Business Process improvement

Required computer literacy levels

Payment Processing

A bachelor’s degree or equivalent 3 years degree is preferred advantage

Cloud & technology knowledge and experience

ITIL 4

ITSM - MANAGEMENT

EXPERIENCE

Mastery of the concepts and principles of a specialist field, ability to manage other professionals in this field

Experience in Payments systems and products

Minimum 8 years’ experience information technology field, including 5 years in a supervisory, team lead, or project manager capacity or an equivalent combination of education and experience

Leadership or management experience with a maximum subs tution of two years

Proven experience as IT Operations Manager

Experience with system installation, configuration and analysis

Thorough knowledge of networks, Infrastructure, application and cloud computing

Knowledge of data protection operations and legislation (e.g. GDPR, PCI , POPIA)

Leadership and People management

Ability to manage multiple projects and teams

Excellent communication skills written and verbal

Problem-solving apttude

Technology change management

ITSM Service management processes

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