National Operations Manager
- Germiston, Gauteng
- R10,000-12,000 per month
- Permanent
- Full-time
Location: Gauteng (National Travel Required)
Reporting to: CEO / Managing Director
Employment Type: Full-TimeOur Client:
Our client, a leading national provider of professional hygiene and cleaning solutions, servicing commercial, industrial, healthcare, retail, hospitality, and institutional clients across South Africa, is looking to appoint an experienced National Operations Manager.This individual will be responsible for overseeing operations across all regional branches, ensuring consistent service delivery, operational excellence, and strong client relationships.Key Responsibilities:
- Lead and manage operational activities at a national level.
- Ensure high-quality service delivery in line with client expectations and contracts.
- Oversee workforce planning, recruitment, training, and performance management.
- Drive operational efficiency, cost control, and continuous improvement.
- Monitor and analyse KPIs to evaluate performance and client satisfaction.
- Build and maintain strong client relationships and resolve escalations.
- Support sales with tenders, bids, and pricing strategies.
- Implement new systems, technologies, and service innovations across regions.
- 7-10 years' experience in operations management within hygiene, cleaning, or facilities management.
- Proven leadership experience managing large teams across multiple branches.
- Strong knowledge of contract management, compliance, and health & safety standards.
- Demonstrated ability to improve efficiency and service delivery.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office and operational management systems.
- Willingness and flexibility to travel nationally.
- Diploma or Degree in Business/Operations/Facilities Management.
- Knowledge of ISO standards or relevant quality frameworks.
- Strong commercial and financial acumen.
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